Terms & Conditions

Terms & Conditions

Welcome to Subaitaas Heaven. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

1. Product Nature & Design Disclaimer

  • A significant portion of our products are Pakistani inspired collections or replica content.

  • Due to design inspiration and production variations, the final product may not be 100% identical to reference photos.

  • Many of our product images are created or enhanced using AI-generated visuals. We strive to match the real product as closely as possible, but minor differences may occur in color, embroidery, texture, or finishing.

2. Product Inspection at Delivery

  • Customers must inspect the product directly in front of the delivery personnel.

  • After the delivery agent leaves, no complaints regarding product condition or appearance will be accepted.

3. Order Confirmation & Delivery Timeline

  • After placing an order, our team will contact you via phone to confirm delivery details.

  • Delivery time may vary depending on location, stock availability, and courier operations.

4. Exchange, Return & Refund Policy

  • We offer exchange, return, and refund services subject to our official policy and conditions.

  • Customers must follow all return requirements, including sending the product back in unused and intact condition.

  • Refunds will be processed only after we receive and verify the returned product.

5. Use of Website

  • You agree not to misuse the website, engage in fraudulent activities, or violate any applicable laws while accessing our services.

6. Limitation of Liability

  • Subaitaas Heaven is not responsible for delays, courier issues, color variations due to lighting or screens, or any loss arising from misuse of the product.

7. Policy Updates

  • Subaitaas Heaven reserves the right to update, modify, or change these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated Terms.

8. Contact Information

For any inquiries, concerns, or complaints, please contact us:

Email: subaitaasheaven@gmail.com
WhatsApp: +880 1407001721